Entretien Domestique Montreal (“EDMTL”, “we”, “us” or “our”) operates the website edmtl.com. This policy explains what personal information we collect, how we use it and your rights regarding that information.
1. Information we collect
a) Information you provide
When you submit our form to request a quote, we collect the following information:
- Name — to identify you and address you personally.
- Phone number — to contact you about your service request.
- Email address (optional) — to respond to your inquiry by email if you provide it.
- Postal code (optional) — to locate your project and check the service area.
- Selected services — to understand the services you are interested in.
- Form language — to respond in the language used for your inquiry.
b) Information collected automatically
When you visit our website, certain information is collected automatically through third-party services.
Google Analytics & Google Ads
We use Google Analytics and Google Ads conversion tracking, through Google Tag Manager, to understand how visitors use our site and measure the effectiveness of our advertising. These services may collect:
- IP address (anonymised where possible)
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
- Device type (desktop, mobile, tablet)
- Approximate geographic location (city/region level)
- Form submission conversion events (the form does not send your entered contact details to Google)
Google Analytics uses cookies to collect this data. See Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Fonts
The website uses fonts already available on your device. Your browser does not need to download them from a third-party font service.
Hosting and server logs
Our website is hosted on Netlify. Netlify automatically collects standard server log information including your IP address, browser user agent, referring page, and the date and time of each request. This data is used for security, performance monitoring and abuse prevention. See Netlify Privacy Policy.
2. How we use your information
We use the information we collect to:
- Respond to your quote requests and inquiries
- Schedule and coordinate our maintenance services
- Understand how visitors use our website to improve the user experience
- Measure the performance of our advertising campaigns
- Maintain the security and performance of our website
3. Form submissions
Form submissions are processed and stored by Netlify Forms. When you submit the form, your name, phone number, optional email address, postal code, selected services and form language are transmitted to Netlify and made available to us through its dashboard. We use this data solely to respond to your inquiry. We do not sell, rent or share this information with any unrelated third party.
If you change language while completing the form, your draft is temporarily kept in this tab’s session storage so it can be restored on the equivalent page. The draft is removed when read or when the form is successfully submitted; drafts older than 10 minutes are not restored. Your contact details are not added to the page address.
4. Cookies
Our website uses the following cookies:
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique visitors | 2 years |
_ga_* | Google Analytics | Maintains session state | 2 years |
_gcl_au | Google Ads | Stores ad click information for conversion tracking | 90 days |
You can control or delete cookies through your browser settings. Blocking cookies may affect how some features of the site function.
5. Third-party services
We use the following third-party services that may process your data:
- Google Analytics / Google Ads / Google Tag Manager — website analytics and advertising conversion tracking.
- Netlify — website hosting, delivery of self-hosted fonts and form submission processing.
- Google Maps — linked for directions and reviews; opens externally, with no Google Maps embedded on this site.
Each third-party service operates under its own privacy policy. We encourage you to review their policies.
6. Data retention
We retain form submissions for as long as necessary to respond to your inquiry and maintain records of our business communications. Our stated retention period for analytics data is 14 months. Server logs are retained by Netlify according to its data retention policies.
7. Your rights
Under applicable Canadian privacy legislation, including Quebec’s Law 25 (Loi modernisant des dispositions législatives en matière de protection des renseignements personnels) and the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw your consent to data processing
- File a complaint with the Commission d’accès à l’information du Québec (CAI)
To exercise these rights, please contact us using the details below.
8. Data security
Our website is served over HTTPS, ensuring that data transmitted between your browser and our server is encrypted. Form submissions are processed securely through Netlify’s infrastructure. While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure.
9. Children’s privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised last-updated date. We encourage you to review this page periodically.
11. Contact us
If you have questions about this policy or wish to exercise your privacy rights, please contact us: