Privacy Policy

Entretien Domestique Montreal (“EDMTL”, “we”, “us”, or “our”) operates the website edmtl.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

a) Information You Provide

When you submit our contact form to request a quote, we collect the following information:

• Name — to identify you and address you personally
• Email address — to respond to your inquiry
• Phone number — to contact you about your service request
• Message content — to understand your project requirements

b) Information Collected Automatically

When you visit our website, certain information is collected automatically through third-party services:

Google Analytics & Google Ads

We use Google Analytics and Google Ads conversion tracking to understand how visitors use our site and to measure the effectiveness of our advertising. These services may collect:

• IP address (anonymised where possible)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)
• Approximate geographic location (city/region level)
• Form submission conversion events (no form content is sent to Google)

Google Analytics uses cookies to collect this data. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Google Fonts

Our website loads fonts (Geist and Geist Mono) from Google's font service. When your browser requests these fonts, your IP address is transmitted to Google. See Google Fonts Privacy for details.

Hosting & Server Logs

Our website is hosted on Netlify. Netlify automatically collects standard server log information including your IP address, browser user agent, referring page, and the date and time of each request. This data is used for security, performance monitoring, and abuse prevention. See Netlify's Privacy Policy for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and coordinate our maintenance services
• Understand how visitors use our website to improve the user experience
• Measure the performance of our advertising campaigns
• Maintain the security and performance of our website

3. Form Submissions

Contact form submissions are processed and stored by Netlify Forms. When you submit the form, your name, email, phone number, and message are transmitted to Netlify and made available to us through their dashboard. We use this data solely to respond to your inquiry. We do not sell, rent, or share this information with any unrelated third party.

4. Cookies

Our website uses the following cookies:

You can control or delete cookies through your browser settings. Blocking cookies may affect how some features of the site function.

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics / Google Ads — website analytics and advertising conversion tracking
• Google Fonts — web font delivery
• Netlify — website hosting and form submission processing
• Google Maps — linked for directions and reviews (opens externally; we do not embed Google Maps on this site)

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

6. Data Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and to maintain records of our business communications. Analytics data is retained according to Google's default retention periods (14 months). Server logs are retained by Netlify according to their data retention policies.

7. Your Rights

Under applicable Canadian privacy legislation, including Quebec's Law 25 (Loi modernisant des dispositions législatives en matière de protection des renseignements personnels) and the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw your consent to data processing
• File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise any of these rights, please contact us using the details below.

8. Data Security

Our website is served over HTTPS, ensuring that data transmitted between your browser and our server is encrypted. Form submissions are processed securely through Netlify's infrastructure. While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: